I’d appreciate if this letter were forwarded to the appropriate manager/supervisor.
It seems we only write letters to companies to complain about situations, etc. Well, this letter is being written to commend and thank the employees at the Riviera.
My husband and I visit Las Vegas four times per year and we always stay at the Riviera. We continue to frequent your hotel because we are always treated like royalty and special customers.
When we check in – your staff is wonderful. Then, we proceed to the Poker Room where we are greeted like we’re old friends. The dealers (including, but not limited to, Joe, Joey, Lisa, Jeff, Ray (both of them) Jill, Aaron, and Emily are just wonderful. And the poker room supervisors (also including, but not limited to, Brian, Jared, Gwen,) are truly hospitable and fabulous employees. And I’d be remiss if I didn’t mention JC. The entire poker room staff are the best and all of them need to be commended here.
After waiting about five minutes or less, we’re then asked by your fabulous cocktail staff (specifically, Celeste, Maria, Orby, Roxanne, Linda, Sandra, just to name a few) if we’d like a beverage. Everyone always greets us with a big smile and big hug. I feel like I’m home when I’m there.
And, last but not least, is my casino host, Sheila Pappas. She’s the best. When I need something, she always makes herself available to me. I feel like I’m a high roller!!
Please extend our thanks to your wonderful staff for always making us feel so special and welcome. Can’t wait to come back to our second home at the Riv.
Rita and Joe